ServiceTitan provides an all-in-one cloud-based platform designed to help residential and commercial service contractors streamline operations, boost revenue, and scale their businesses.
About ServiceTitan
ServiceTitan is a leading cloud-based software platform built specifically for residential and commercial service contractors. Founded to bring modern technology to the trades industry, ServiceTitan serves HVAC, plumbing, electrical, garage door, and other home service businesses. The platform integrates critical business functions including dispatching, scheduling, customer relationship management, invoicing, and reporting into one comprehensive system.
Designed to replace outdated paper processes and disconnected systems, ServiceTitan helps contractors run more efficient operations while improving customer experience. The platform enables businesses to manage technicians in the field, track job performance in real-time, process payments on-site, and generate detailed analytics to drive business growth. With mobile capabilities and integrations with popular business tools, ServiceTitan has become a cornerstone solution for contractors looking to modernize their operations.
ServiceTitan serves thousands of contractor businesses across North America, from small family-owned operations to large multi-location enterprises. The platform's industry-specific features and workflows are tailored to the unique needs of service contractors, making it easier to manage the complexities of field service operations.
Key Features
Intelligent Dispatching and Scheduling
Advanced scheduling tools that optimize technician routes, manage job assignments, and provide real-time visibility into field operations. The system accounts for technician skills, location, and availability to maximize efficiency and reduce drive time.
Mobile Field Service App
Comprehensive mobile application that equips technicians with job details, customer history, price books, and payment processing capabilities. Technicians can create estimates, collect payments, capture signatures, and communicate with the office in real-time from any job site.
Customer Relationship Management
Robust CRM system that maintains complete customer histories, tracks communications, manages membership programs, and automates follow-up campaigns. Helps contractors build stronger customer relationships and increase repeat business.
Business Intelligence and Reporting
Powerful analytics and reporting tools that provide insights into revenue, technician performance, call booking rates, and operational metrics. Customizable dashboards help contractors make data-driven decisions to grow their business.
Marketing Automation
Integrated marketing tools including email campaigns, online booking, customer reviews management, and automated follow-ups. Helps contractors attract new customers and retain existing ones through targeted communications.
Integrated Payment Processing
Built-in payment processing that allows technicians to collect payments in the field via credit card, debit, ACH, or mobile wallets. Streamlines cash flow and reduces administrative burden.
Quick Specs
| Category | Contractor Management Software |
|---|---|
| Best For | HVAC, plumbing, electrical, and home service contractors |
| Starting Price | Custom pricing (quote-based) |
| Free Trial | Demo available upon request |
Pricing
ServiceTitan uses custom pricing based on business size, number of technicians, and specific feature requirements. Pricing information is provided through direct consultation with their sales team. Prospective customers can request a personalized demo and quote through their website to understand costs specific to their business needs.